Frequently Asked Questions
Everything you need to know about your order and our mission.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unused and undamaged items within 30 days of purchase. Please include your original packing slip to ensure a smooth refund process to your original payment method.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products officially licensed?
Yes, all products are exclusive designs produced by or for the White House Historical Association, with proceeds supporting our mission to preserve and provide public access to White House history.
What should I do if my item arrives damaged?
Please contact our customer service team immediately with your order number and a photo of the damage. We will arrange for a replacement or a full refund at no additional cost to you.
Can I change or cancel my order after it is placed?
Because we strive to process orders quickly, we can only accommodate changes or cancellations within one hour of order placement. Please contact our support team via phone for urgent requests.